Responsible AI Policy

Our commitment to ethical and trustworthy artificial intelligence

Introduction

Artificial intelligence (AI) is a powerful technology that can enhance our lives, businesses, and society in many ways. However, AI also poses significant challenges and risks, such as potential bias, discrimination, harm, or misuse. Therefore, we need to ensure that our AI systems are designed, developed, and deployed in a responsible manner, respecting the values, rights, and interests of all stakeholders.

As a company that leverages AI to provide innovative solutions and services, we are committed to adopting and promoting a Responsible AI policy that guides our actions and decisions. This policy is based on the following principles:

• Trust and transparency: An integrated safety system provides protection from undesirable use.
• Fairness: We strive to ensure that our AI systems are fair and inclusive, avoiding and mitigating any harmful or unjust impacts on individuals or groups.
• Reliability and Safety: We strive to ensure that our AI systems are reliable and safe, performing as intended and minimizing any errors, failures, or harm.
• Privacy and Security: We strive to ensure that our AI systems are privacy-preserving and secure, protecting the data and information of our customers, partners, and users.

In this document, we describe how we operationalize these principles in our AI lifecycle, from design to deployment, and how we monitor and evaluate our AI systems to ensure their alignment with our policy.

Trust and transparency

We believe that AI systems should be trustworthy and transparent, enabling users to understand how they work, what they do, and why they make certain decisions. Our AI sistems use content filtering to detect and prevent the generation of harmful content, such as bias, sexual, hate speech, violence, or profanity. We also respect the cultural and linguistic diversity of our users and adhere to the local laws and regulations regarding content moderation.

Fairness

We recognize that AI systems can have positive or negative impacts on individuals or groups, depending on how they are designed, developed, and deployed. We are aware of the potential risks of bias, discrimination, or exclusion that may arise from the data, algorithms, or applications of AI. Therefore, we are committed to ensuring that our AI systems are fair and inclusive, respecting the diversity, dignity, and equality of all people.

To achieve this, we follow these steps:

• We conduct a fairness assessment at the beginning of each AI project, identifying the relevant stakeholders, use cases, and potential impacts of the AI system.
• We collect, process, and analyze the data for our AI systems in a transparent and accountable manner, ensuring that the data is representative, accurate, and relevant for the intended purpose. We do not collect or store any customer information that is not necessary for the functionality of our AI systems.
• We apply appropriate methods and tools to test, measure, and mitigate any bias, discrimination, or unfairness in our AI systems, both during the development and deployment stages.
• We communicate clearly and honestly with our customers, partners, and users about the capabilities, limitations, and assumptions of our AI systems, and provide them with mechanisms to provide feedback, report issues, or request redress.

Reliability and Safety

We recognize that AI systems can have complex and unpredictable behaviors and outcomes, depending on how they are designed, developed, and deployed. We are aware of the potential risks of errors, failures, or harms that may arise from the performance, functionality, or interaction of AI systems. Therefore, we are committed to ensuring that our AI systems are reliable and safe, performing as intended and minimizing any adverse consequences.

To achieve this, we follow these steps:

• We conduct a reliability and safety assessment at the beginning of each AI project, identifying the relevant requirements, standards, and best practices for the AI system.
• We design, develop, and test our AI systems in a rigorous and robust manner, ensuring that they meet the quality, accuracy, and usability criteria for the intended purpose.
• We apply appropriate methods and tools to monitor, evaluate, and improve the performance, functionality, and interaction of our AI systems, both during the development and deployment stages.
• We communicate clearly and honestly with our customers, partners, and users about the expectations, limitations, and risks of our AI systems, and provide them with mechanisms to report issues, request support, or seek compensation.

Privacy and Security

We recognize that AI systems can have significant implications for the privacy and security of the data and information of our customers, partners, and users, depending on how they are designed, developed, and deployed. We are aware of the potential risks of unauthorized access, misuse, or breach that may arise from the collection, processing, or storage of data and information for AI systems. Therefore, we are committed to ensuring that our AI systems are privacy-preserving and secure, protecting the confidentiality, integrity, and availability of the data and information.

Use of our AI system and features:

• Are NOT available to other customers.
• Are NOT available to OpenAI.
• Are NOT used to improve any products or services.
• Are NOT used for improving or training the AI models.

The Meridian AI service is fully controlled by XRSolutions. XRSolutions hosts the OpenAI models and does NOT interact with any services operated by OpenAI (e.g. ChatGPT, or the OpenAI API).

To achieve this, we follow these steps:

• We conduct a privacy and security assessment at the beginning of each AI project, identifying the relevant laws, regulations, and policies for the AI system.
• We monitor the data and information for our AI systems in a lawful and ethical manner, respect the rights, and protect the interests of our customers, partners, and users. We do not collect or store any customer information that is not necessary for the functionality of our AI systems.
• We apply appropriate methods and tools to encrypt, anonymize, or aggregate the data and information for our AI systems, both during the development and deployment stages.
• We communicate clearly and honestly with our customers, partners, and users about the data and information practices of our AI systems, and provide them with mechanisms to access, correct, delete, or withdraw their data and information.

Conclusion

We believe that AI is a transformative technology that can bring positive value and impact to our lives, businesses, and society. However, we also acknowledge that AI poses significant challenges and risks that need to be addressed and managed responsibly. Therefore, we have adopted this Responsible AI policy to guide our actions and decisions, and to ensure that our AI systems are fair, reliable, safe, private, and secure. We are committed to reviewing and updating this policy regularly, in line with the latest developments and best practices in the field of AI. We welcome any feedback, suggestions, or inquiries from our customers, partners, and users regarding our Responsible AI policy.

How to contact us

If you have a privacy concern, complaint, or question, please contact us by mail or email. We will respond to questions or concerns as required by law and within a period no longer than 30 days. You can also raise a concern or lodge a complaint with a data protection authority or other official with jurisdiction.

Our addresses are: